Returns Policy

We’re sure that you’ll love your Charm for your bracelet, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange.

Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days.

To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:

  • Contact us, using our contact us page. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  • Package your item up, ensuring the completed invoice is included in the parcel. 
  • Take the item to the Post Office and ask for proof of postage. Please be aware that we’re unable to refund the cost incurred to post the item back to us.

  • Please allow 10 working days for your return to be processed. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Special orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Charms For Bracelets but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Guarantee

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. These rights are additional to and do not detract from your statutory rights.

We pride ourselves on offering and excellent customer service and are committed to providing you with 100% satisfaction with your buying experience. 

Our friendly team are always available to help you with any questions regarding product selection or after sales needs. 

They will take every care to ensure that your order is carefully packed and delivered exactly as you require.

If you are not happy with our product or customer service please do contact us so we can resolve the issue quickly and professionally.